Refund policy

We roast every bag after you order it, so nothing here has been sitting in a warehouse. That said, coffee is personal, and sometimes a coffee that reads well isn't what you wanted in the cup.

If the bag is unopened

You can cancel and return it within 14 days of delivery, for any reason. Email us at hello@lostangles.co.uk and we'll send you a returns label — we cover the postage. We'll refund you within 14 days of the coffee reaching us, to the payment method you used.

If you've opened it and it isn't right

Tell us. Email hello@lostangles.co.uk within 14 days of delivery, say which coffee it was and what didn't work, and we'll either replace it with something that suits you better or refund it. You don't need to send it back — posting opened coffee around helps nobody.

We'd genuinely rather know. It tells us something about the coffee, or about how we described it, and both are useful.

If it arrives damaged, stale or wrong

Email hello@lostangles.co.uk with your order number and a photograph. We'll replace it or refund it in full, including delivery, and cover the cost of that ourselves.

Your statutory rights

Nothing above affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If a coffee is faulty, not as described, or not fit for purpose, your rights are the same whether or not this policy exists.

How to reach us

hello@lostangles.co.uk — we answer within one working day.